Pricey Claudienne,
I’ve a contract with Move for landline, cable & Web service at my residence in Manchester. I used to be absolutely paid as much as June 30, 2024 . After Hurricane Beryl occurred on July 4, 2024, service was not restored till November 27, though different clients in very shut proximity to my residence had their service restored earlier than the top of August.
Throughout that interval, I made a number of stories to Move by way of WhatsApp of the shortage of service. I despatched WhatsApp messages to Move on August 12, 25, 26, 29; September 15, 18, 23; October 8, 25, 26; November 12, 18, 20. Throughout this era Move despatched me a receipt that listed my criticism (Component 8103481) .
Nonetheless, out of behavior, I paid $14,000 to Move in August though I had no service. Move continued to invoice me each month however that there was no service, a reality the corporate has acknowledged.
On December 20, 2024, the service was suspended, in keeping with Move, for non-payment of payments, which, by then, they claimed to be $63,000+.
I messaged them on December 20, 27 & 28 solely to be met with the assertion that my service was suspended for non-payment. On my third go to to Move’s workplace at Leaders Plaza, Mandeville, on December 30, I used to be instructed that the matter can be “escalated”, no matter which means, and that I might hear from them inside 48 hours.
The service stays suspended, and I haven’t heard from Move. Nonetheless, I’ve obtained one other invoice for $84,000+. The information are that for the previous seven months I’ve had lower than one month’s service. I additionally paid the August invoice though I had no service. So, I owe Move nothing.
I’m a senior citizen who works from dwelling and with out Web & telephone service I’m nearly unemployed. The service was lastly restored on November 27, 2025.
Your assist on this matter can be appreciated.
HL
Pricey HL,
Inform Claudienne has been in communication with Move on the matter. Move has knowledgeable the column that the discrepancies in your account have been addressed.
The e-mail Move despatched to Inform Claudienne said the next:
“Move has reviewed the account for HL and processed the mandatory rebates for the outage interval ensuing from Hurricane Beryl. Now we have additionally processed a barring rebate for the interval December 20 to January 30. Moreover, we’ve suggested HL on the standing of the adjustment. Move apologizes to HL for any inconveniences brought on and we stay up for proceed serving him.”
We want you all the perfect.
Have an issue with a retailer, utility, an organization? Phone 876-936-9436 or Cell/WhatsApp # 876-484-1349 or write to: Inform Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please embrace a contact telephone quantity.
