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Expensive Claudienne,
I’m having a significant issue with Move. In September 2023 I obtained an digital invoice dated 13/09/2023, due date 03/10/2023. The stability was $0.00 with a destructive $12,993.85.
I made enquiries of Move and was informed that I nonetheless ought to pay, which I did pay in full on August 30, 2023.
In November 2024, I obtained a Move invoice within the quantity of $26,567.70, to be paid by December third 2024.
I used to be shocked to see such a excessive invoice as a result of I pay my payments in full and on time. On nearer remark of this explicit invoice I realised that one thing was off as a result of it additionally said BNS fee posted in error 30/08/2023 within the quantity of $12,993.85. I once more enquired of Move what may have brought about this and was informed that the fee was not obtained. I informed the customer support consultant that I had proof that the fee was obtained by Move as a result of I obtained notifications from my financial institution and the phone firm. The Move officer then informed me that the fee was not mirrored within the Move system, so I must get a duplicate of the fee receipt from the financial institution and take it to a Move workplace.
I adopted her directions, obtained copies of the fee receipts from the financial institution, and took them to the Move workplace on Half-Manner-Tree Highway on November 29, 2024. The customer support consultant made copies of the fee receipts, questioned me, and stated that she would e mail the paperwork to the related division for the matter to be resolved. I proceeded to pay my rightful invoice, just for my Web service to be disconnected on December 10,2024 due to so-called “excellent” fee. I once more referred to as and defined the state of affairs over again and was briefly given Web service till the matter was investigated. I used to be informed that I might obtain a name from somebody. I’m but to obtain any such name.
My Move account quantity is 336xxxx
Proper now (December 17, 2024) I’m on edge as though my invoice has been paid, my web service is unstable. I’ve additionally seen {that a} new invoice was generated with that “excellent” quantity to be paid in January 2025. I discover it fairly unusual that Move would wait 15 months to let me know that it was not paid.
Please assist me… I’m at my wits’ finish. If Move doesn’t respect me as a buyer, all they should do is say it as a result of I can positively take my enterprise elsewhere.
MM
Expensive MM,
Inform Claudienne contacted Move about your issues they usually promised to do an investigation.
Inform Claudienne then obtained the next e mail from Move:
“Move is happy to announce that the discrepancy surrounding MM’s invoice stability has been settled satisfactorily. Following a dialog with MM, the discrepancy was defined and she or he confirmed that the problem has been resolved.
Move thanks all our prospects for his or her persistence and understanding in serving to us assist them when points come up.”
We want you all the most effective.
Have an issue with a retailer, utility, an organization? Phone 876-936-9436 or Cell/Whatsap # 876-484-1349 or write to: Inform Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please embody a contact telephone quantity.
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