Circulate headquarters in St Andrew.
Expensive Claudienne,
My husband and I’ve a residential account with Circulate, and since September 7, 2024 there was no service as a consequence of a broken cable. For 3 months I’ve been with out the service.
Once I reported the issue to Circulate on September 9, 2024, they despatched a technician to my home. He did an in depth examination of the cable from which my residence Web was sourced, and decided that the issue was an area-wide subject.
On Saturday, September 28, 2024 my husband visited a Circulate retailer in Spanish City, St Catherine, and was knowledgeable that he was to not make any additional invoice funds till the issue was resolved.
Nevertheless, we had acquired notification at 10:14 am on Wednesday, September 16, 2024, that the service can be disconnected as a consequence of arrears of $8,289.00. And when the account was terminated on December 4, 2024 there had been no service for 3 months.
To this point, there was no concrete proof that any technical repairs befell, regardless of us having been advised on multiple event by a number of brokers [including three in Trinidad and one in Guyana], that the technical workforce/division had been dealing with the matter; and additional, that an escalation of the matter had taken place.
Can somebody please assist me to grasp why there has nonetheless been no phrase from Circulate as to when, if ever, the cable repairs shall be completed? Let me implore Circulate to make this all make sense.
LH
Expensive LH,
Inform Claudienne has been in communication with Circulate on the matter and has acquired the next e mail:
“The account for LH has been reviewed. The difficulty was recognized and an amnesty credit score was utilized by our buyer loyalty workforce. The shopper’s service has additionally been restored.
We take this chance to thank LH for being a Circulate buyer and for permitting us to serve him.”
Have an issue with a retailer, utility, an organization? Phone 876-936-9436 or Cell/Whatsap # 876-484-1349 or write to: Inform Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please embrace a contact telephone quantity.
