The Jamaica Constabulary Pressure (JCF) is encouraging members of the general public to charge their experiences after accessing providers at police stations throughout the island.
Assistant Commissioner of Police (ACP) Desmond Brooks, from the Inspectorate and Skilled Requirements Oversight Bureau, emphasised that the initiative is geared toward enhancing service supply and guaranteeing that the JCF meets public expectations.
“Some amenities function kiosks the place residents can present suggestions electronically, whereas others distribute brief questionnaires,” ACP Brooks defined. “These surveys embody easy score methods that enable us to collect each numerical scores and written feedback.”
He famous that the system is designed to be user-friendly, even for people who might wrestle with English. “The kiosks embody intuitive options like smiley faces and emojis, making it straightforward for everybody to take part,” he mentioned.
Talking on the Police Civilian Oversight Authority’s Citizen’s Nook Podcast, ACP Brooks highlighted that the suggestions helps the JCF establish particular areas for enchancment. The information collected is analyzed to evaluate satisfaction with providers, amenities, and even particular person officers at police stations.
Since implementing the surveys, the JCF has made important enhancements. ACP Brooks recalled that one main problem raised by the general public was the prolonged processing time for accident studies. “Based mostly on that suggestions, we re-engineered the method of manufacturing police accident studies, dramatically decreasing turnaround instances,” he famous.
Submitting site visitors studies has additionally change into extra environment friendly, with simplified kinds decreasing the time spent dictating statements to officers.
“That’s the reason we ask for the service to be rated,” ACP Brooks mentioned. “ By listening to the general public, we are able to eradicate time-consuming steps and supply sooner, extra responsive service to handle residents’ considerations.”
The JCF is urging all Jamaicans to benefit from the score system and supply sincere suggestions, because it continues to boost its service supply throughout the island.
